Question 1

Are your candles soy wax?

Accepted Answer

Yes, all our candles are hand-poured in small batches with all-natural soy wax.

Question 2

Can Stone & Flame candles be refilled or recycled?

Accepted Answer

Yes. The containers can be reused for a variety of purposes, whether it's a planter, pencil holder, or whatever else you can think of!

If you want to throw out your candles, you should be able to throw it in the garbage but please check with your local landfill's rules.

Question 3

How do I care for my candle?

Accepted Answer

Candle Care:
 • Keep wick centered and trimmed to ¼’’ at all times
 • Burn candle within sight at all times
 • Keep out of the reach of children and pets
 • Never burn a candle on or near anything that can catch fire
 • Remove all packaging before burning
 • Place on temperature safe surface to avoid heat damage
 • Keep away from drafts
 • Keep wax pool free of debris
 • Do not burn candles for more than 4 hours at a time
 • Discontinue use when ¼’’ of wax remains
 • Do not use water or any other liquid to extinguish your candle

Soot issues:
 If you are experiencing excess soot from your candle:
 • Make sure to trim your wicks to 1/4'' before each lighting your of candle
 • If you are still experiencing excess sooting, please trim your wick to 1/8’’
 • Move candle away from any vents, fans, or air drafts
 • Make sure you are not burning your candle longer than the recommended time of 3-4 hours

Question 4

What do I do if my candle starts tunneling?

Accepted Answer

When lighting your candle for the first time, make sure to let the candle burn for enough time to create a pool of wax that reaches the edges of the candle.

Tunneling can be more apparent in the initial burn of the candle. Please burn your candle 2-3 times and make sure each burn time is in increments of 3-4 hours to allow the wax to pool around the edges of the candle. If tunneling is still apparent, proceed to burn in 3-4 increments until the candle self-corrects.

Question 5

How long will it take to get my candle?

Accepted Answer

Please give us 5-7 days to fill your order and an additional 2-5 business days for shipping. Should we foresee any additional delays, we will reach out. If you have any issues with your order, please email stoneflamedecor@gmail.com

frequently asked questions.